One Core® ("One Core", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how One Core collects, uses, stores, protects, and otherwise processes personal information when you visit www.gotonecore.com, interact with our website, submit a form, request a strategy session or demo, communicate with us, or use our products and services. By using our website or voluntarily providing your personal information, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
One Core® is The Complete Business Intelligence Ecosystem, powered by One Core Intelligence™. Our services may include software, artificial intelligence, marketing, sales, CRM, automation, websites, funnels, finance, operations, analytics, consulting, implementation, training, and related business services.
For privacy-related questions or requests, you may contact us using the details above.
2. Information We Collect
A. Information You Provide Directly
This may include:
- Full name
- Email address
- Phone number
- WhatsApp number
- Company or organisation name
- Job title or designation
- Business information
- Industry information
- Location or city
- Information provided through contact forms
- Information provided when requesting a demo or strategy session
- Information provided when requesting our services
- Communications and enquiries sent to us
- Any other information you voluntarily provide
We only request information that is reasonably relevant to the purpose for which it is collected.
B. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from technical information
- Pages visited
- Referring website or source
- Date and time of access
- Website interactions
- Diagnostic and performance information
This information may be used to operate, secure, analyse and improve our website and services.
C. Information From Communications and Interactions
If you communicate with us through email, WhatsApp, telephone, forms, booking systems, chat or other communication channels, we may retain relevant information from those interactions for customer service, sales, support, record keeping and business operations.
3. How We Use Your Information
We may process personal information for purposes including:
Providing Our Services
To respond to enquiries, schedule demonstrations or strategy sessions, provide requested information, deliver products and services, set up and manage customer accounts, provide customer support, and communicate about projects and services.
Business Communication
We may use your information to communicate with you regarding your enquiry, account, appointments, service updates, transactional information, support requests, and important changes to our services.
Marketing
Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send educational content, business insights, product announcements, service updates, offers, events or webinars, and marketing communications. You may opt out of marketing communications at any time.
Website and Service Improvement
We may use information to understand how visitors use our website, improve website functionality, improve our products and services, analyse performance, identify technical problems, develop new features and services, and improve user experience.
Security and Fraud Prevention
We may process information to protect our website and systems, detect suspicious or fraudulent activity, prevent unauthorised access, investigate security incidents, and maintain system integrity.
Legal and Regulatory Requirements
We may process or retain information when necessary to comply with applicable laws, respond to lawful requests, establish or defend legal claims, protect our rights and property, and meet regulatory or governmental requirements.
4. Legal Basis for Processing
Depending on the circumstances and applicable law, One Core may process personal information based on:
- Your consent
- Your request for a product or service
- The performance of a contract or steps taken before entering into a contract
- Legitimate business purposes where legally permitted
- Compliance with legal obligations
- Other lawful grounds available under applicable law
Where processing is based on consent, you may withdraw your consent subject to applicable legal and operational requirements.
Under India's Digital Personal Data Protection framework, consent and notices are expected to be clear and understandable, including information about the personal data being processed and the purposes for processing.
5. Cookies and Similar Technologies
One Core may use cookies and similar technologies to operate and improve our website. Cookies may be used for purposes such as website functionality, remembering preferences, understanding website usage, measuring website performance, security, analytics, and marketing and advertising where applicable.
Some cookies may be provided by third-party services used by One Core.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.
6. Lead Generation and Forms
One Core may use forms on its website to collect information such as your name, email address, phone number, company name, requirements, and other information relevant to your enquiry. Information submitted through our forms may be used to respond to your enquiry, contact you regarding the requested service, schedule a call or demonstration, qualify and manage business enquiries, provide relevant information, maintain our business records, and follow up on your request.
Our website architecture includes contact and demo-related conversion journeys, and our forms may therefore be integrated with business systems used to manage enquiries and customer relationships.
7. WhatsApp, Email and Other Communications
If you provide your phone number, WhatsApp number or email address, we may use it to communicate with you about your enquiry, account, appointment, services or other relevant business matters.
Marketing communications will be sent in accordance with applicable law and your communication preferences. You may request that we stop sending marketing communications at any time.
8. Sharing of Personal Information
We do not sell your personal information as a standalone commercial product.
We may share personal information with trusted third parties where reasonably necessary to operate our business, provide services, or comply with legal obligations. These parties may include:
- Technology and software service providers
- Hosting and infrastructure providers
- CRM and business management providers
- Communication providers
- Email and messaging providers
- Analytics providers
- Payment and transaction providers
- Advertising and marketing service providers
- Professional advisers
- Legal, accounting or compliance service providers
- Government authorities or law-enforcement bodies where legally required
Third parties receiving information from us are expected to handle it appropriately and only for legitimate purposes.
9. Business Transfers
If One Core is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law. We will take reasonable steps to ensure that personal information continues to receive appropriate protection.
10. Data Security
We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, unauthorised disclosure, loss, misuse, alteration, and destruction.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure. You should also take reasonable steps to protect your own devices, accounts, passwords and communications.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, managing customer relationships, resolving disputes, enforcing agreements, meeting legal, regulatory and accounting requirements, and protecting our legitimate business interests.
When information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal practices.
12. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including rights to:
- Request information about personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Request information regarding the processing of your personal data
- Raise a grievance or privacy complaint
- Exercise other rights available under applicable data protection law
Requests may be submitted to: info@gotonecore.com
We may need to verify your identity before completing certain requests.
13. Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent. Withdrawal of consent will not affect processing that occurred before the withdrawal. Please note that withdrawing consent may affect our ability to provide certain services or respond to certain requests where the relevant processing is necessary for those purposes.
14. Children's Privacy
Our website and services are intended for businesses, professionals and adults. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services. Those third parties operate under their own privacy policies and terms. One Core is not responsible for the privacy practices, content, security or policies of third-party websites or services that we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
16. International Data Processing
Some of our technology, infrastructure, service providers or business partners may process information in locations outside India. Where personal information is transferred or processed outside India, we will take steps required under applicable law and use reasonable measures to protect the information.
17. Accuracy of Information
We rely on the information provided by you. You are responsible for ensuring that information you provide to One Core is accurate, complete and up to date. If your information changes, you may contact us to request an update where applicable.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Our website
- Technology
- Business practices
- Applicable laws or regulations
- Privacy requirements
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. Where required by applicable law, we may provide additional notice regarding material changes.
19. Grievance and Privacy Contact
If you have a question, concern, request or complaint relating to the processing of your personal information, please contact:
One Core®
Privacy Contact: info@gotonecore.com
Address: 1217–1218 Shivalek Satyamev, South Bhopal, Ahmedabad, Gujarat, India 380015
Website: www.gotonecore.com
We will review and respond to privacy-related requests within the timeframe required by applicable law.
20. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India, subject to any mandatory rights or protections available to individuals under applicable law. Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over One Core, unless applicable law provides otherwise.
21. Contact Us
If you have questions about this Privacy Policy or how One Core handles personal information, contact us at:
One Core®
Website: www.gotonecore.com
Email: info@gotonecore.com
Address: 1217–1218 Shivalek Satyamev, South Bhopal, Ahmedabad, Gujarat, India 380015
Business Intelligence. Reimagined.