Terms & Conditions

One Core® provides business technology, software, artificial intelligence, automation, marketing, sales, operations, finance and related business services.

Our services may include, depending on the package purchased:

• Software and SaaS access
• CRM and contact management
• Lead generation systems
• Websites and funnels
• Forms
• Workflow automation
• WhatsApp integrations
• Email and messaging systems
• Appointment and Calendar systems
• AI-powered tools
• AI Brain and AI Agents
• Marketing and advertising systems
• Business automation
• Finance and payment-related functionality
• Digital commerce functionality
• Community and learning systems
• Consulting
• Strategy
• Implementation
• Setup services
• Training
• Ongoing support
• Other services specifically agreed with the customer

The exact features, services and deliverables available to you depend on the package, subscription, order, proposal, statement of work or other commercial agreement applicable to your purchase.

By using www.gotonecore.com or purchasing or using One Core services, you confirm that:

1. You have read and understood these Terms.
2. You agree to comply with these Terms.
3. You have the legal capacity to enter into this Agreement.
4. The information you provide to One Core is accurate and complete.
5. You will use our services lawfully and responsibly.
6. You will comply with all applicable laws and regulations.

If you are using One Core on behalf of a company, organisation or other legal entity, you represent that you have authority to bind that entity to these Terms.

One Core services are intended primarily for businesses, professionals, entrepreneurs, agencies and organisations.

You may not use our services if:

• You are legally prohibited from doing so;
• Your use would violate applicable law;
• You are using the services for fraudulent, deceptive or unlawful activity; or
• Your account has previously been suspended or terminated for material violation of these Terms.

You may use www.gotonecore.com for legitimate business and informational purposes.

You agree not to:

• Attempt to gain unauthorised access to the website or its systems;
• Interfere with website security;
• Introduce malicious code, viruses or harmful software;
• Scrape or systematically extract website content without permission;
• Copy or reproduce the website for commercial purposes without permission;
• Misrepresent your identity;
• Use the website for unlawful activities;
• Attempt to disrupt website availability or performance;
• Circumvent technical restrictions or access controls.

We reserve the right to restrict or suspend access where we reasonably believe that these Terms have been violated.

Certain One Core services may require you to create an account.

You are responsible for:

• Providing accurate registration information;
• Keeping your login credentials confidential;
• Maintaining the security of your account;
• Restricting access to authorised users;
• Not sharing account credentials in a way that violates your subscription or agreement;
• Notifying us promptly if you believe your account has been compromised.

You are responsible for activity occurring through your account unless caused by circumstances for which you are not legally responsible.

Where One Core provides software on a subscription basis, the software is provided as a service rather than as a sale or transfer of ownership of the underlying software.

A subscription may provide access to selected features, modules and services for the applicable subscription period. The platform may include functionality such as:

• Sites and funnels
• Forms
• CRM
• Workflows
• WhatsApp
• WABA
• Calendar
• Ad management
• AI tools
• AI Brain
• AI Agents
• Finance
• Shop
• Community
• Analytics
• Other features included in the applicable plan

The availability of individual features may depend on your selected plan, account configuration, usage limits, third-party dependencies and applicable service conditions.

Subscription services are billed according to the pricing and billing frequency applicable to your selected plan. Pricing may be monthly, quarterly, annually, or otherwise specified in your order or commercial agreement.

Your subscription will continue according to its applicable billing terms unless cancelled or terminated.

You authorise One Core or its designated payment provider to charge the applicable fees using the payment method provided by you. You are responsible for ensuring that your payment information remains accurate and current.

Unless expressly stated otherwise, applicable taxes may be charged in addition to the advertised or quoted service price. Where applicable, GST-compliant invoices may be issued.

You are responsible for providing accurate billing information, including GST details where applicable.

Some One Core services may involve a separate setup or implementation fee. Setup services may include activities such as account configuration, website or funnel setup, CRM configuration, workflow configuration, WhatsApp configuration, calendar configuration, AI configuration, business automation setup, data or contact configuration, and other implementation work agreed with you.

Setup fees and deliverables will be determined by the applicable proposal, order, invoice, statement of work or other commercial agreement. A setup fee is separate from an ongoing software subscription unless expressly stated otherwise.

One Core may provide different combinations of software and services. Depending on the applicable offer, services may include:

Software Only — Access to the applicable software and features with the customer responsible for configuration and operation.

Software + Service — Software access combined with implementation, setup, management or other agreed services.

Consulting, Coaching or Strategy — Strategic, consulting, training or advisory services delivered according to the agreed scope.

The exact scope of each package is determined by the applicable commercial agreement.

You agree to pay all fees by the applicable due date. If a payment fails or remains overdue, One Core may, subject to applicable law and the applicable agreement:

• Request payment;
• Retry a failed payment;
• Restrict certain services;
• Suspend account access;
• Suspend service delivery;
• Terminate the relevant service or subscription.

Any suspension or termination does not automatically eliminate amounts already due.

Refund eligibility, if any, will depend on the specific product, service, subscription, proposal, order or written agreement applicable to your purchase.

Unless otherwise expressly stated in writing:

• Completed setup, implementation or consulting work may not be refundable;
• Services already delivered may not be refundable;
• Third-party costs already incurred on your behalf may not be refundable;
• Subscription fees may be subject to the cancellation terms applicable to your plan;
• Refunds, where approved, may be processed using the original payment method or another appropriate method.

Where a specific refund or cancellation policy is presented at checkout or in a signed agreement, that specific policy will apply to the relevant purchase.

You may request cancellation of an applicable subscription in accordance with the cancellation process communicated for that subscription. Cancellation generally prevents future renewal but does not automatically reverse charges that have already been incurred.

Unless otherwise agreed, you remain responsible for fees incurred before the effective cancellation date.

One Core may terminate or suspend a subscription for material breach of these Terms, non-payment, misuse, unlawful activity, security concerns, or other legitimate reasons permitted by applicable law.

From time to time, One Core may offer free trials, promotional pricing, discounts, coupons, special offers, limited-time programmes, or referral benefits.

Unless expressly stated otherwise, promotional offers may be limited to eligible customers, may not be combined with other offers, may be modified or withdrawn, and may have separate eligibility requirements. Any promotional terms presented at the time of purchase will apply to that promotion.

Certain services may involve usage-based charges or credits. Examples may include AI usage, WhatsApp messaging, SMS, voice, prospecting, and other metered services.

Where a credit system or usage-based pricing applies, usage will be deducted according to the applicable service rates. You are responsible for monitoring your usage and maintaining sufficient credit or payment balance where required. Unused credits, if any, may be subject to the applicable plan or service rules.

One Core services may interact with or depend on third-party services, platforms, APIs or infrastructure relating to WhatsApp, Meta, payment processing, email, telecommunications, video conferencing, analytics, hosting, advertising, and other external integrations.

Third-party services are controlled by their respective providers. One Core does not guarantee uninterrupted availability of third-party services. Changes, outages, restrictions, policy changes, API changes, account restrictions or termination by a third-party provider may affect functionality.

You agree to comply with applicable third-party terms and policies when using integrations.

Where One Core services are used for WhatsApp, SMS, email or other communications, you are responsible for ensuring that your use complies with applicable laws, consent requirements, platform policies and communication regulations.

You must not use One Core to send unsolicited or unlawful communications, send deceptive messages, spam recipients, circumvent opt-out requirements, send prohibited content, or abuse communication infrastructure.

You are responsible for obtaining appropriate consent from recipients where required. One Core may restrict messaging functionality if we reasonably believe the account is being used in violation of applicable law or platform policies.

Where One Core provides advertising tools, campaign management or advertising-related services, you acknowledge that advertising performance depends on numerous factors including market conditions, audience, offer, pricing, creative, landing page performance, competition, advertising platform policies, budget, tracking, sales performance, and customer behaviour.

One Core does not guarantee a specific number of leads, appointments, customers, sales, revenue, or return on advertising spend. Advertising platforms may reject, restrict, pause or modify campaigns independently of One Core.

One Core may provide artificial intelligence features including AI Brain, AI Agents, AI-powered workflows, AI-generated content and other AI functionality. AI-generated outputs may contain inaccuracies, omissions or inappropriate suggestions.

You are responsible for reviewing AI-generated outputs before relying on, publishing, sending or acting upon them. AI outputs should not automatically be treated as legal advice, financial advice, medical advice, tax advice, professional advice, or guaranteed factual information. You remain responsible for decisions made using AI-generated outputs.

One Core provides technology, systems, services and implementation intended to help businesses improve their marketing, sales, operations and automation. However, we do not guarantee a particular level of revenue, a specific number of customers or leads, a specific conversion rate, a particular return on investment, business growth, profitability, advertising performance, customer retention, or any other specific commercial result.

Business results depend on factors outside our control, including your execution, market, pricing, offer, sales process, industry, competition, budget and customer behaviour.

You are responsible for:

• Providing accurate information;
• Providing required business assets;
• Providing required access and credentials where necessary;
• Reviewing materials and configurations;
• Approving content before publication;
• Reviewing automated communications;
• Maintaining lawful customer consent;
• Maintaining accurate business and billing information;
• Complying with applicable laws;
• Complying with third-party platform policies;
• Using the services responsibly.

Delays caused by missing information, approvals, credentials, assets or responses from you may affect delivery timelines.

You may upload or provide information belonging to your customers, leads, employees or other individuals. You represent that you have the necessary rights, permissions and lawful basis to provide such information to One Core and to use it through our services.

You remain responsible for the legality of the data you upload, obtaining required consent, providing required privacy notices, responding to requests from individuals, and ensuring your use complies with applicable privacy and data protection laws. You must not upload information that you are prohibited from processing or sharing.

Our collection and processing of personal information is described in our Privacy Policy. By using our website and services, you acknowledge that your personal information may be processed as described in the applicable Privacy Policy.

Privacy Policy: www.gotonecore.com/privacy-policy

Where you use One Core to process information belonging to your customers or other individuals, you remain responsible for your own legal obligations relating to that information.

All intellectual property rights in the One Core website, software, systems, technology, branding, designs, documentation, content, processes, templates and proprietary materials remain with One Core or the relevant rights holder unless expressly stated otherwise. This includes, without limitation, software, source code, user interfaces, designs, logos, brand assets, templates, documentation, written materials, graphics, videos, training materials, proprietary frameworks, processes, AI configurations, technology, and website content.

Your purchase of a service or subscription does not transfer ownership of One Core's underlying intellectual property to you.

Subject to your compliance with these Terms and payment of applicable fees, One Core grants you a limited, non-exclusive, non-transferable and revocable right to access and use the applicable services for your authorised business purposes during the applicable subscription or service period.

You may not copy the underlying software, reverse engineer the software, attempt to extract source code, resell access outside an expressly authorised arrangement, create unauthorised derivative works, circumvent access controls, remove proprietary notices, or use the services to build an unauthorised competing product.

You retain ownership of content and business information that you provide to One Core, subject to the rights necessary for us to provide the services.

You grant One Core the limited rights necessary to host, process, display, transmit, store, and modify or format your content where necessary for service functionality, and to provide support and deliver the services. We will handle personal information according to our Privacy Policy and applicable law.

If you voluntarily provide suggestions, ideas, recommendations, feedback or improvements relating to One Core, you agree that we may use such feedback to improve our products and services without owing you compensation, provided that doing so does not disclose your confidential information.

You may not use One Core services to commit fraud, facilitate unlawful activity, impersonate another person or business, send spam, distribute malware, phish or steal credentials, harass or threaten individuals, violate intellectual property rights, process data unlawfully, circumvent security systems, abuse messaging systems, manipulate advertising platforms, conduct activities prohibited by applicable third-party platforms, interfere with the operation of One Core, attempt unauthorised access to another user's account, or use the services in a way that creates unreasonable security, legal or operational risk.

We may suspend or terminate accounts involved in prohibited activity.

We aim to keep our services available and reliable. However, we do not guarantee that the website will always be available, the software will always operate without interruption, every feature will always be available, the services will be error-free, maintenance will never be required, third-party integrations will always function, or data transmission will always be uninterrupted.

Maintenance, upgrades, security measures, technical failures, third-party outages and circumstances outside our reasonable control may temporarily affect availability.

We may modify, improve, add, remove or update features of our website or services from time to time due to product development, security requirements, technology changes, third-party dependencies, legal or regulatory requirements, or business decisions.

Where a material change affects an active paid service, we will take reasonable steps to communicate the change where required.

You must not upload, publish or distribute content through One Core that infringes another person's intellectual property rights.

If you believe content on our services infringes your rights, you may contact us with sufficient information to investigate the complaint. We may remove or restrict allegedly infringing content where appropriate.

Each party may receive confidential business information from the other. The receiving party should use reasonable care to protect confidential information and should not disclose it except to authorised personnel or service providers who need it, where required by law, where necessary to provide the services, or with the other party's permission.

Confidential information does not include information that is publicly available, was already lawfully known, is independently developed, or is lawfully received from another source without confidentiality restrictions.

One Core may provide access to or display third-party content, integrations, services or links. We do not necessarily endorse or control third-party content. You are responsible for evaluating third-party services and complying with their applicable terms.

To the maximum extent permitted by applicable law, the services are provided on an "as available" and "as is" basis. We do not make guarantees regarding uninterrupted availability, error-free operation, particular business results, accuracy of every AI-generated output, performance of third-party platforms, advertising outcomes, customer conversion, or revenue or profitability.

Nothing in these Terms excludes rights or protections that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, One Core will not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the services. This may include, where legally permitted, loss of profits, loss of revenue, loss of business opportunities, loss of anticipated savings, loss of goodwill, loss of data, or business interruption.

To the extent permitted by applicable law, One Core's aggregate liability arising from a paid service will be limited to the amount actually paid by you to One Core for the relevant service during the applicable period preceding the event giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless One Core and its officers, employees, contractors and representatives from claims, losses, liabilities, damages and reasonable expenses arising from your unlawful use of the services, your violation of these Terms, your violation of applicable law, your violation of third-party rights, content or data you provide, your misuse of communication or advertising functionality, or your breach of your representations or obligations.

We may suspend or restrict access to some or all services where reasonably necessary because of non-payment, security concerns, fraud, abuse, violation of these Terms, unlawful activity, third-party platform restrictions, technical emergencies, or other circumstances permitted by applicable law. Where reasonably practical, we may provide notice before suspension.

Either party may terminate a service relationship according to the applicable agreement or subscription terms.

One Core may terminate or suspend your access if you materially breach these Terms, fail to pay amounts due, engage in fraudulent or unlawful activity, abuse the platform, create material security risks, violate third-party platform policies, or repeatedly violate these Terms. Upon termination, your right to access the relevant services will end.

After termination: access to applicable paid services may cease; outstanding amounts remain payable; rights granted under the applicable subscription end; confidentiality obligations that should survive termination continue; intellectual property rights remain with their respective owners; and provisions intended to survive termination will remain effective.

Where applicable, data handling after termination will be governed by the Privacy Policy and relevant service arrangements.

One Core will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, government action, internet failures, telecommunications failures, power failures, cybersecurity incidents, third-party platform outages, strikes, epidemics or pandemics, infrastructure failures, or other events beyond reasonable control.

We may update these Terms from time to time. When changes are made, we will update the "Last Updated" date. Your continued use of the website or services after updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable law. Where required, we may provide additional notice of material changes.

We may communicate with you electronically regarding account matters, payments, service updates, security issues, changes to services, changes to these Terms, and other important business communications. You agree that electronic communications may satisfy legal communication requirements where permitted by law.

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. One Core may assign or transfer these Terms as part of a merger, acquisition, restructuring, sale of assets or similar business transaction, subject to applicable law.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law. The invalid provision will be modified or interpreted to the minimum extent necessary to make it enforceable where legally possible.

Failure by One Core to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

These Terms, together with the Privacy Policy, applicable order forms, proposals, statements of work, subscription terms, pricing pages, service-specific terms, and other written agreements expressly incorporated into the relationship constitute the agreement governing your use of the applicable One Core services.

If there is a conflict between these Terms and a specific written commercial agreement, the specific agreement will control to the extent of the conflict.

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable mandatory legal protections. Any dispute arising from or relating to these Terms or the services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over One Core, unless applicable law requires otherwise.

If you have a dispute or concern, you should first contact One Core and provide reasonable details of the issue. The parties will attempt in good faith to resolve the matter before commencing formal proceedings, where legally appropriate. Nothing in this section prevents either party from seeking urgent legal or equitable relief where necessary.

Information provided through One Core websites, software, AI tools, training, consulting materials or other services should not automatically be considered legal, tax, accounting, financial, medical or other regulated professional advice. You should obtain appropriate professional advice for matters requiring specialised expertise.

Where you accept these Terms by clicking a checkbox, button, link, electronic signature or other electronic mechanism, such acceptance may constitute your agreement to these Terms to the extent permitted by applicable law.

For questions relating to these Terms, please contact: